Uncovering the Retail Landscape

Tatiana Ferreira, Launchmetrics' Chief Customer Officer, joined the company in 2011 as Client Relations Manager handling customer success in the US before going on to manage the team as Director of Client Relations. Additionally, she has served as the company's Chief Experience Officer where she founded the Launchmetrics Academy to provide training and development to all employees. Tatiana holds a degree in Marketing and Information Systems from Loyola University, Maryland.

Chris Igwe is one of the world’s leading authorities on global retail and highly sought after for his passionate views, deep knowledge, and great insights. Based in Paris, he is special advisor to global brands, owners, and investors on strategic matters at his own consultancy firm, Chris Igwe International. He is also Managing Partner at More Or Less, a company which represents exclusively tenants in their portfolio and lease-related problems. Chris was Co-Chair of the ULI Europe Retail and Entertainment Council and is a member of the European leadership of ULI (Urban Land Institute) as a Global Governing Trustee. From 2007 to 2015 he was Senior Director EMEA and Head of Retail, France at CBRE, and before that, Head of Real Estate Europe at Gap, and prior to that Head of Real Estate Europe at Foot Locker Europe. Chris was also Managing Director Europe for ICSC. Chris is an international speaker, former Jury Member for ICSC, RLI, CNCC, and a long-standing Steering Committee Member and Conference Master of Ceremony (2011 – 2019) for MAPIC. He has also lectured for ICSC, UK’s Bayfield Training, EFAP MBA in Paris and Abu Dhabi Paris Sorbonne University.